13 numbers in Australia

The format for 13 numbers in Australia is 13 XXXX (6 characters) compared to a 1300 number which is 1300 XXXXXX (10 characters).

Because there are less characters (6) in the 13 number compared to 1300 or 1800 numbers (10 characters) there are less 13 number combinations possible. Consequently there are fewer 13 numbers available for distribution.

What does a 13 number cost?

The main differences between a 13 number and a 1300/1800 number are:

• the shorter (and so easier to remember) number
• an additional government surcharge of $8110 per annum (if paid in advance) or $850 per month (includes administration fee when paid in monthly installments - minimum 12 months contract).
  NOTE: This surcharge does NOT apply to 1300 numbers.

The government surcharge is in addition to the normal carrier charges (eg. monthly plan fee and call charges).

Many small to medium enterprises cannot justify this additional cost.

Apart from the number format, the functions of a 13 number are the same as a 1300 number

As with a 1300 number, calls to a 13 numbers from a local landline caller are FREE for the first 20 minutes.

The caller: only pays a normal local call fee from any fixed line phone anywhere in Australia.
If the caller is using a mobile phone, they will pay a rate that is determined by their mobile service provider.

Account Holder: the first 20 minutes are FREE for calls originating from a local fixed line phone and terminating on your fixed landline. After the FREE first 20 minutes, our low call rates apply.

Things you should know (13 number terms and conditions). 13 number Calls are billed pro-rata in 1 second increments. Rates are quoted per minute and exclude GST. There is NO flagfall or call connection Fee. Inbound call rates vary based on caller location and answering point. Notes on First 20 min FREE: Only applies to 13 numbers and applies to calls originating from a local fixed landline and terminating at a fixed landline. Normal plan rates apply after first FREE 20 minutes. Advertised rates may change without notice and are for new On-Net customers. Off-Net rates may be slightly higher. A minimum charge of 15c applies on 13 inbound calls from national, international or mobile origin (does NOT apply to 20 min free time on 13 numbers and calls to 13 numbers originating from a local landline). A $19 setup fee applies to each new inbound number. If customer pays 13 number government surcharge ($8110 per annum) in advance, there is NO term contract. However, we require 1 calendar months notice if you are changing carriers or closing your account. If customer pays the 13 number government surcharge monthly ($675.83), the number must be connected/carried by Alltel for a minimum term of 12 months (12 month contract) and we charge a monthly administration fee of $175 per month. Minimum total cost over 12 months is $10,209.96 plus normal monthly plan fee and call charges. Cancellation and or port-away fees apply. Current rates are only for new customers applying via this website. Services are only available to credit approved customers who pay by Direct Debit. Not applicable for existing customers or competitors. Includes standard level of routing/barring. All pricing is ex GST.
Fees apply for initial set up of services and for making changes to services. Additional setup fee may apply to complex routing/barring configurations.

Available 13 numbers

As there is less demand for 13 numbers, we don't publish a list of available 13 numbers on our website. However, we do have access to all of the available 13 numbers.

Please call our Customer Care Team on 1300 255 835 and we'll let you know what is available.

Want a different / Phone Word Number / Smartnumber?
If it's available, we'll help you to get it. We GUARANTEE
we won't register it ourselves in an attempt to lease it back to you.

CALL 1300 ALLTEL (1300 255 835) if you need help or more information.

International answerpoints for our 1300 and 1800 numbers

If you have a business based in a country outside Australia and wish to do business in Australia, we can set up a 1300 number or 1800 number to route to

• your own office (calls can originate in Australia and terminate in one of many International Countries)
• our 24/7 Australian Live Answering service. Messages will then be sent to you via email.

**INTERNATIONAL CALLERS:

International Phone: +61 3 8513 1300
International Fax:     +61 39923 6327

Our sales office is open 8.30am - 6.00pm Monday-Friday Australian Eastern Standard time (GMT+10). If you call outside these hours, please provide the operator with your FULL international phone number so one of our team can return your call during our normal business hours.